These are the questions guests actually ask before they book, answered plainly. Where the honest answer is a drawback rather than a selling point, it is answered that way. The power station is in the view. There is no car park. The pub across the road can be lively on a warm evening.
If your question is not here, call the hotel on +44 1534 724519 or email enquiries@marinametrojersey.com and a person will answer.
Questions
Where the hotel is
Where exactly is Marina Metro Hotel?
Marina Metro Hotel is on The Promenade at Havre des Pas, St Helier, Jersey, JE2 4UQ. It sits directly on the seafront promenade, with the sea wall immediately in front of it and the bay beyond.
The hotel is in the parish of St Helier. Some third party listings incorrectly place it in St Clement, which is a different parish. If you are given directions to St Clement, they are wrong.
How far is the hotel from St Helier town centre?
Roughly ten to fifteen minutes on foot, depending on your pace and which route you take. Guests consistently describe it as a ten to twenty minute walk.
There are two walking routes. One goes past the power station and through the tunnel, which is the most direct. The other goes over Mount Bingham, which is hillier but more scenic, or through Snow Hill car park. The hotel is also on the Number 1 bus route, which reaches the town centre in about five minutes.
Is the hotel really on the beach?
Yes. The hotel fronts directly onto the promenade at Havre des Pas, with the sea wall between the building and the water. At high tide guests in sea view rooms report hearing the waves against the wall from their beds.
The beach at Havre des Pas is rocky and sandy depending on the tide. The Havre des Pas bathing pool, a tidal sea water lido, is a few minutes walk along the promenade.
How close is the Havre des Pas bathing pool?
A few minutes walk along the promenade, described by one guest as two minutes. It is a tidal sea water lido and is one of the best known landmarks in the area.
Several guests have chosen the hotel specifically for its proximity to the pool.
Is there a view of the power station?
Yes, and it is worth knowing before you book. La Collette power station is visible to the right as you look out to sea. It does not generate noise that guests have reported, but it is in the view from some rooms and from parts of the promenade.
Guests who mention it in their reviews describe it as a surprise rather than a problem. As one put it, the views are great if you look left.
Is it noisy at night?
It depends on which room you have. There is a public house across the road from the hotel, and rooms at the front facing the road can pick up noise from it and from passing traffic, particularly on warm evenings when windows are open and people are sitting outside.
The pub stops serving at 11pm. If you are a light sleeper, the hotel's own advice in its published replies is to book a side sea view or full sea view room rather than a standard room, as the standard rooms are on the road facing side of the building.
What is there to do nearby?
The promenade itself, the Havre des Pas bathing pool, and coastal walks in both directions. Guests have recommended Samares Manor gardens, the Jersey War Tunnels, Durrell Wildlife Park, Mont Orgueil Castle at Gorey, and St Brelade's beach as day trips from the hotel.
For food and drink beyond the hotel, there is an Italian restaurant next door, a beach bar next door but one, a Portuguese restaurant across the road, a bistro in Roseville Street, and restaurants in the two other hotels in Havre des Pas. All are within a short stroll.
Is the island easy to get around from the hotel?
Yes. The hotel is on the Number 1 bus route and guests regularly use the island bus network to reach Gorey, the zoo and the beaches. Several reviews mention using buses throughout their stay rather than hiring a car.
Taxis serve the area, though some guests have noted they can take a little while to arrive at busy times.
Questions
The rooms
How many bedrooms does the hotel have?
Marina Metro Hotel has 34 en-suite bedrooms. Some third party listings show 29 or 36, both of which are incorrect.
The rooms are a mixture of standard rooms, side sea view rooms and full sea view rooms, in single, double, twin and family configurations.
What is the difference between a side sea view and a full sea view room?
A full sea view room looks directly out over the bay. A side sea view room has an angled or partial view of the sea rather than a direct one.
Guests who have paid the difference for a full sea view consistently say it was worth it. The hotel's own published advice is that the sea facing rooms are also the quieter ones, because the standard rooms are on the road facing side of the building.
Is it worth paying extra for a sea view?
Guest reviews are unusually consistent on this point. Those who booked a full sea view describe waking to the view and falling asleep to the sound of the waves against the sea wall as the highlight of the stay.
One guest who was upgraded on arrival wrote that they would have paid the extra had they known. Another described the room as practically at the water's edge.
What is in the rooms?
All bedrooms are en-suite. Rooms include tea and coffee making facilities, a television, a telephone, and free wifi. Some rooms have a fridge.
Guests frequently praise the beds and the bed linen, with several saying they were among the most comfortable hotel beds they had slept in. The hotel runs a continuing programme of refurbishment, so the condition of individual rooms varies.
Is there a lift?
Yes, there is a lift serving the upper floors, which guests have noted as useful when staying in an upstairs room.
Is the hotel suitable for families?
Children are welcome and the hotel has family rooms. Guests have described Havre des Pas as a good beach for children, with the bathing pool a few minutes away.
If you are travelling with children and are a light sleeper, ask for a sea facing room rather than one at the front over the road.
Questions
The Dockyard Restaurant
What are the opening hours?
The Dockyard Restaurant and bar are open Monday to Thursday from 10:00 to 23:00, Friday and Saturday from 08:00 to 01:00, and Sunday from 08:00 to 23:00.
On Friday and Saturday nights there is live music or a disco from 20:30. Hotel check in is from 14:00 to 22:00 and check out is by 10:00, later on request.
Hours can vary on public holidays and out of season, so if you are travelling specifically to eat here it is worth calling +44 1534 724519 to confirm.
Is the Dockyard Restaurant open to non-residents?
Yes. The Dockyard Restaurant is open to both hotel residents and members of the public. It is the hotel's own seafront restaurant, on the promenade at Havre des Pas.
It has an alfresco deck directly on the promenade, a few feet from the sea wall, as well as an indoor dining room with sea views.
Can you eat outside?
Yes. The alfresco deck sits on the promenade itself, facing the bay. Guests describe sitting there watching the tide come in and go out, and it is used for drinks, lunch and breakfast as well as dinner.
The indoor dining room also looks out to sea, so a poor weather day does not cost you the view.
What sort of food does the Dockyard Restaurant serve?
British and seafood cooking, with the sea a few feet away. Dishes guests have singled out in reviews include moules, a double baked cheese souffle, salmon souffle, creme brulee, and fish and chips.
Breakfast is served in the same room, overlooking the bay, with a choice that has included full English, continental, vegetarian and fish options such as poached smoked haddock, grilled kippers, and smoked salmon with scrambled egg.
Do I need to book a table?
The restaurant accepts reservations and booking is advisable, particularly in the evening and in high season. You can book by calling the hotel on +44 1534 724519.
Residents can usually be accommodated, but booking ahead is the safest way to secure a window table or a place on the terrace.
Is breakfast included?
Breakfast is included on most rates. It is served in the Dockyard Restaurant looking out over the bay.
Guests have particularly praised the cooked breakfast and the choice available, and several have noted that breakfast being served until later in the morning than at many hotels is welcome on a holiday.
Are there vegetarian options?
Yes. The breakfast menu has included a vegetarian option alongside the full English, continental and fish choices.
Menus change, so if you have a specific dietary requirement it is worth calling the hotel on +44 1534 724519 before you arrive so the kitchen knows in advance.
Questions
Live music and entertainment
Is there live music at the Dockyard Restaurant?
Yes. There is live music every Friday and Saturday night from 8.30pm to 10.30pm, and Tunes on the Terrace with DJ Big Bad John every Sunday afternoon from 3pm to 6pm on the seafront terrace.
Locals and hotel residents are both welcome, and there is no admission charge for the regular Friday, Saturday and Sunday nights.
What tribute nights are on?
Tribute nights are staged through the year, usually as a pair on a Friday and Saturday. Acts staged in 2026 have included Bee Gees Gold, Gemma as Whitney Houston, Ric Owen celebrating Neil Diamond, and Alfie Pearson celebrating Elvis Presley.
Tribute nights are ticket only and they sell out. Call the hotel on +44 1534 724519 for the current programme and to book. Monthly listings are also published on the hotel website and on Facebook.
Do I have to be staying at the hotel to come to a music night?
No. The Dockyard Restaurant, the bar and the entertainment are all open to the public. The hotel's own listings say locals and residents are both welcome.
For a regular Friday or Saturday night you can simply come along, though booking a table is sensible if you want to eat. For ticketed tribute nights you will need a ticket in advance.
What is Tunes on the Terrace?
Tunes on the Terrace is the Sunday afternoon session on the alfresco deck at the Dockyard Restaurant, on the promenade at Havre des Pas. DJ Big Bad John plays from 3pm to 6pm.
It runs on the terrace facing the bay, so it is weather dependent.
What happens at New Year?
The Dockyard Restaurant holds a New Year's Eve Gala Buffet and Dance on 31 December from 7pm, with live music from Laydee & The Amp and DJ Big Bad John.
Entry is by ticket only, at £110 per adult and £70 per child. There is a bed and breakfast package at £70 per person for those wanting to stay over. Call +44 1534 724519 to book.
What time does the music start and finish?
Friday and Saturday live music runs from 8.30pm to 10.30pm. Sunday's Tunes on the Terrace runs from 3pm to 6pm.
The bar stays open later than the music. Friday and Saturday the restaurant and bar are open until 1am, and Sunday to Thursday until 11pm.
Questions
Booking and practicalities
What are the check in and check out times?
Check in is from 14:00 to 22:00. Check out is by 10:00, with later check out available on request.
If you arrive early, guests report being able to leave bags and wait on the terrace, and rooms have sometimes been ready ahead of time.
Is there parking at the hotel?
The hotel does not have its own car park. There is one private space nearby available at £15 per day, subject to availability, which should be arranged in advance.
There are public car parks within a walk of roughly ten to fifteen minutes, and guests report parking in the multi storey car parks in town. If walking any distance is difficult for you, this is worth planning before you arrive.
Can the hotel arrange airport transfers?
Yes. The hotel can arrange transfers from Jersey Airport, and guests have described the service as fairly priced and efficiently handled.
Arrange it when you book, or call the hotel on +44 1534 724519.
Are pets allowed?
No. Pets are not allowed at Marina Metro Hotel.
Is smoking permitted?
No. Smoking is not permitted anywhere inside the hotel. Guests should note that the alfresco terrace is an outdoor area and people do smoke there.
Is the hotel part of a chain?
No. Marina Metro Hotel is independently owned and run. Guests frequently comment on this in reviews, describing the personal service and the owners and managers being present and hands on.
It is a hotel rather than a bed and breakfast, despite some third party listings categorising it otherwise.
What star rating is the hotel?
Marina Metro Hotel is a three star hotel. It is worth reading the reviews with that in mind. Guests who arrive expecting a three star seafront hotel with friendly service and good food are consistently happy. The hotel scores 4.5 out of 5 for friendliness and 4.4 for cleanliness, while facilities, its lowest category, scores 3.7.
Is there entertainment at the hotel?
Yes. The hotel runs live entertainment, tribute nights and event evenings through the year. Guests have mentioned resident entertainers, quiz nights and open mic nights in their reviews.
Current listings and dates are published on the hotel website at marinametrojersey.com.
How do I book?
The best way is directly with the hotel at marinametrojersey.com, which goes straight to the hotel rather than through an agent. You can also call +44 1534 724519 or email enquiries@marinametrojersey.com.
Booking direct means the hotel can hold rooms, arrange transfers and answer questions before you arrive. Guests have reported the hotel holding a room while they decided whether to extend a stay.
How does the hotel handle problems during a stay?
Guests who have reported a problem generally describe it being dealt with quickly. Examples in the published reviews include a fan provided during hot weather, a room changed when hot water failed, a plumber called out within a couple of hours, and a manager offering to fetch his own car when a taxi could not be found.
If something is wrong, the hotel's own reviews suggest telling reception rather than waiting until check out.
Book direct with the hotel
Booking on marinametrojersey.com goes straight to us rather than through an agent, so we can hold rooms, arrange airport transfers and answer questions before you arrive.